LambdaTest

About LambdaTest’s Vision and IT Leadership

LambdaTest is a leading cloud-based test orchestration and execution platform, serving millions of testers and developers worldwide. Its mission is to help enterprises, agile teams, and open-source projects release quality software faster.

To achieve this, LambdaTest needed IT systems that could scale globally while remaining secure, efficient, and employee-friendly.

When Director of IT, Gaurav Vedi, joined in 2021, his role was clear:

• Build a future-ready IT foundation
• Ensure seamless employee experience
• Balance security, compliance, and efficiency

With teams operating across geographies in a hybrid model, these challenges became mission-critical.

The Challenges

LambdaTest’s IT hurdles weren’t about broken tools, but about anticipating scale:

• Identity and Access Management: Multiple logins, access delays, and constant password resets.
• Device Management: Lack of centralised control across Windows, macOS, and Linux devices.
• IT Operations: Over 60% of IT bandwidth wasted on end-user issues such as onboarding, offboarding, and system formatting.
• Compliance: Preparing for SOC and ISO certifications highlighted compliance gaps.
• User Productivity: Access problems slowed employees, hurting efficiency and satisfaction.

“Before JumpCloud, our IT team spent the majority of time firefighting user issues. We needed a smarter way to scale.”

— Gaurav Vedi, Director of IT, LambdaTest

The Search: Why JumpCloud and NetNXT

LambdaTest evaluated multiple platforms but found competitors limited in multi-OS support.

JumpCloud stood out because it could unify Windows, macOS, and Linux under one platform, delivering SSO, device management, and identity access control.

“JumpCloud gave us everything we needed in one place—SSO, device management, and identity access. It was the obvious choice.”

— Gaurav Vedi

The partnership was strengthened by NetNXT, JumpCloud’s Tier 1 partner in India and APAC. NetNXT provided:

• Local expertise
• Pricing flexibility
• Hands-on onboarding support

“It was a win-win. We were scaling IT, JumpCloud was delivering the technology, and NetNXT ensured a smooth, supportive onboarding experience.”

— Gaurav Vedi

The JumpCloud + NetNXT Experience

1. Efficiency Gains: 50% Reduction in IT Support Time

• Before: IT team spent 60% of time on end-user issues.
• After: Dropped to 30%, freeing half the IT workload.

“Instead of firefighting, my team is now building automation, AI-based tools, and focusing on strategic projects that drive LambdaTest forward.”

— Gaurav Vedi

2. Compliance Made Simple

JumpCloud’s centralized policies, audit-ready logs, and device controls supported SOC and ISO certification readiness.

3. Employee Delight: SSO + Zero-Touch Deployment

• One login for Slack, Salesforce, and other apps reduced password fatigue.
• Zero-touch deployment allowed new hires to unbox and start working instantly.

“That onboarding experience is magical. It improves satisfaction, boosts productivity, and even helps with retention.”

— Gaurav Vedi

Looking Forward: A Partnership That Scales

With JumpCloud and NetNXT, LambdaTest now has:

• A secure, compliant IT backbone
• Freed-up IT resources for strategic innovation
• An employee experience that boosts retention

“JumpCloud isn’t just a tool—it’s a partner in our growth. With NetNXT, it feels like a complete ecosystem of support. Together, we’ve created an IT foundation that is efficient, secure, and loved by employees.”

— Gaurav Vedi