Atomicwork

Atomicwork is reimagining IT and enterprise service management for the AI era. Built as an AI-native, agentic platform, Atomicwork helps organizations eliminate repetitive service work by delivering instant, contextual employee support directly within Slack, Microsoft Teams, email, and the browser.

As a fast-growing, execution-driven company, Atomicwork expects internal IT to be as efficient as the solutions it delivers to customers. However, its internal device and identity management setup was creating operational drag rather than enabling scale.

To eliminate complexity and regain control, Atomicwork partnered with NetNXT to migrate from a fragmented multi-MDM environment to a unified JumpCloud platform.

Key Outcomes at a Glance

• Migration Time: Under 3 weeks

• Downtime: Zero

• Onboarding Time Reduction: 40–50%

• Device Compliance: Near 100%

• Cost Savings: Thousands of dollars annually

The Challenge

The Cost of a Fragmented Multi-MDM Environment

Before adopting JumpCloud, Atomicwork relied on multiple device management tools to support different operating systems. Intune was used for Windows and Ubuntu devices, while Kandji managed macOS endpoints.

This multi-MDM approach created several operational and security challenges:

Duplicated IT Effort

Onboarding required separate workflows for different operating systems. IT teams had to repeat tasks for macOS and Windows devices, increasing administrative overhead and slowing down employee provisioning.

Security Blind Spots

Maintaining consistent security baselines across multiple platforms was, in the team’s words, “pretty tiresome.” Without a single source of truth, compliance checks required constant manual validation, increasing the risk of configuration drift.

Lack of a Unified Management View

While individual tools worked well for specific OS types, there was no centralized console to manage users, devices, identities, and security policies holistically. This limited visibility and reduced confidence in long-term scalability.

Atomicwork needed a unified identity and device management foundation that aligned with its automation-first philosophy.

The Solution

Unified Identity and Device Management with JumpCloud

Atomicwork’s requirements were clear and non-negotiable:

• Cross-OS identity and device management

• Unified policy enforcement

• Simplified administration from a single console

JumpCloud emerged as the only platform capable of delivering all three in one solution.

Working closely with NetNXT, Atomicwork executed a carefully planned migration from its multi-MDM setup to JumpCloud. The transition was completed without disrupting end users or ongoing operations.

“NetNXT was phenomenal throughout the migration—actively helping with every step, even outside working hours. It took us less than 3 weeks to migrate, and there was absolutely no downtime.”
Sudarshan Bhandarkar, IT at Atomicwork

The Impact

Faster Operations, Stronger Security, Lower Costs

By consolidating device and identity management into JumpCloud, Atomicwork achieved measurable operational and security improvements.

Automated, Single-Flow Onboarding

Separate onboarding workflows for different operating systems were eliminated. JumpCloud now automates user provisioning, device enrollment, and security policy enforcement across macOS, Windows, and Ubuntu in a single flow.

This automation reduced onboarding time by 40–50%, eliminated manual errors, and enabled IT teams to scale without increasing effort.

Centralized Security and Compliance

With one unified console, Atomicwork now deploys patches, enforces security baselines, and manages access policies across all devices. The need to switch between tools or maintain duplicate configurations has been removed.

This centralized approach enabled Atomicwork to achieve near 100% device compliance across the organization.

Improved macOS Management

JumpCloud significantly simplified macOS management, which had previously been complex and time-consuming. Critical configurations such as system extensions and Privacy Preference Policy Controls (PPPC) are now enforced consistently.

As a result, the macOS fleet is as secure, compliant, and manageable as Windows devices.

The Future Outlook

A Scalable Foundation for Growth

JumpCloud now serves as the core backbone for Atomicwork’s device, identity, and access management strategy. As the company continues to scale, this unified platform ensures strong security without introducing additional complexity.

“JumpCloud gives you one unified platform to manage every device, user, and security policy—saving time, reducing complexity, and improving compliance across your entire environment.”
Sudarshan Bhandarkar, IT at Atomicwork